REALINFOTECH provides the full spectrumof on-site Information
Technology services, using experience, skill and information as the primary
interface with clients. These experiences, skills and information are the focal
point for all computer user support services and training needs. From our
centralized locations, customers have a single point of contact to address all
of their computer needs. This includes trouble resolution (e.g. disk recovery
and formatting, system reconfiguration, and ad hoc training), technology
integration, PC Maintenance (preventive and corrective), network
administration, training (classroom and one-on-one), and assistance in briefing
preparation for program presentations
On a regular basis we work together to provide the strongest most viable
solution to our customers. The requirement may be to increase productivity,
streamline work process, or getting the customer’s staff up to speed on the
latest Information Technology. Whatever the request, we have the staff to meet
your network, software or training requirements.
The networking team is supporting and staffing several networks 24
hours a day, 365 days per year. In addition to regular server and security
maintenance the team leads technicians in all major equipment moves,
installation and configuration.Goal 1: keep the network secure and operable.
Software Engineeringand Data Architecture keep the wheels turning as they develop new
applications and reconfigure COTS applications to meet our customers specific
requirements.All
products are put through stringent tests including members of development and
training departments in addition to client.
Keeping it all in the
family, Our trainers (many of whom are Microsoft Office 2000 Master Instructors)
provide instruction for the client on the Microsoft Office products and client
specific software. Manuals are customized for each application through a
process of consultation with both software developers and customers.
The specialized
requirements of each computer user are handled by simply contacting a Customer Support
Desk. A request for
assistance is referred to a specialty service technician in the area of network
support, hardware and software support, network security, or training support.
Since these technicians are frequently dispatched within minutes, the result is
a prompt response and customer satisfaction. This on-site response capability
is further enhanced by experts at our off-site Maintenance Center, Data and Application/Software
Engineering Center, and Data Architecture
and Administration Center.
Customer servicefor REALINFOTECH is more than responding to
trouble calls. It means taking personal interest in the customer, anticipating
requirements, sharing ideas, and promoting a spirit of teamwork. It means courtesy,
honesty, patience and perseverance. We deliver our services in a professional
manner, with a personal touch, which includes staying until the job is done.
You will always receive straightforward factual reports and reliable,
cost-effective solutions to a wide range of requirements in a timely manner.
REALINFOTECH employeesare well versed in new technologies and we strive to implement
technology with a purpose. Our facilities allow us to test new hardware before
installation so you have operationally ready equipment when it reaches your
site. This assures that you will have minimal interruption to your
mission-critical operations.
We make it our TOP PRIORITY to keep you up and running so you
can remain focused on your mission
Our Mission:
Our Mission is to provide cutting edge solutions tailored to meet the individual customers needs.